Customer Service Corner, Week 2 – Feb 29, 2012



Where did that charge come from again? Have these words ever come out of your mouth, or have you scratched your head trying to remember what was charged and when? Some of you may have discovered that your credit card was saved to some of your enrollees’ accounts. This is because the enrollment and Auto Delivery ordering system saves the credit card submitted on that order to their ongoing file.

It’s important to know that the card that was saved to a Representative’s file is the same card that will be used on their next generated Auto Delivery, and it is up to YOU, the sponsoring Rep, to ensure it is removed from that file if you do not wish your card to be processed with each Auto Delivery. The easiest way to do this is to have your new enrollee contact our Sales Support team to update the card on file to their own. You may also contact Sales Support for a 3-way call with your Rep/Preferred Customer to take care of both the removal of your card and the replacement with theirs. This will ensure that your credit card no longer is charged and that your enrollee will continue to receive their monthly Auto Delivery. If your credit card has accidentally been processed on an enrollee’s orders, you are welcome to contact Sales Support to find out the transaction details, but most of the time, it will be up to you to coordinate reimbursement from your Preferred Customer or Rep for any orders processed, shipped and used under your credit card. If you have any questions, please contact our friendly Sales Support staff at 1-855-GO-ARIIX (855-462-7449) M-F 9A to 6P MT.

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